Management
Team Lead Operations
Own a pod's numbers on the floor — coaching, call quality, and the daily scorecard.
Apply for this rolePosted 17 Aug 2026
About the role
You run a pod day to day. You are measured on whether your people improve: their call quality, their conversion, and their attendance, not on how tidy your dashboard looks.
What you'll do
- Run daily huddles and one-to-ones with every agent in your pod.
- Score and calibrate calls, and coach against what the scoring shows.
- Manage the roster, breaks, and shrinkage across your shift.
- Escalate blockers to operations management the same day they appear.
What we're looking for
- Minimum of 2 years' experience within a call/contact center environment as a Team Lead / Floor Manager.
- Excellent leadership and communication skills.
- Strong coaching and people-development skills through daily one-to-ones and call calibration.
Role at a glance
- Location
- Pakistan
- Workplace
- On-site
- Type
- Full-time
- Shift
- As per campaign roster
- Experience
- 2+ years
- Seats open
- 1
- Compensation
- Discussed at interview
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