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ARVATOBPO · LLC

Services

Our Services

Six outsourced operations, one standard of execution. Each engagement is built around a simple promise: the work gets done better, faster, and cheaper than doing it in-house.

Lead Generation

We build dedicated outbound pods that generate exclusive, intent-verified leads across Final Expense, Auto & Health Insurance, Home Improvement & Security, and Solar. Every campaign runs on vetted data, calibrated scripts, and real-time QA scoring, so the leads that reach your closers are ready to convert. You pay for delivered, qualified opportunities — not dial attempts.

How the value works

You pay per qualified, delivered lead — not per dial. Arvato earns by keeping contact rates high and waste low, so our incentive is identical to yours: more closable conversations per dollar.

What you get

  • Dedicated outbound pods with vetted data sources
  • Intent verification before any lead reaches you
  • Real-time delivery into your CRM or dialer
  • Daily volume, quality, and contact-rate reporting
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Sales Outsourcing

Arvato recruits, trains, and manages complete sales teams that operate as a seamless extension of your brand. We own the dialers, the coaching, the compliance, and the performance management — you own the results. Engagements flex from a five-seat pilot to a hundred-seat program, priced per seat or per closed outcome, so your cost of sale stays predictable while output compounds.

How the value works

Engagements are priced per seat or per closed outcome. You scale revenue capacity without recruiting, payroll, or facilities — and can flex the team up or down as your pipeline demands.

What you get

  • Full sales teams recruited, trained, and managed by Arvato
  • Brand-immersed scripting and objection playbooks
  • Dialer, telephony, and compliance stack included
  • Weekly performance reviews with your leadership
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Inbound Customer Service & Support

Your customers get answered in seconds, not queues. We run inbound voice, live chat, and web ticket operations on your behalf — order support, policy servicing, retention saves, and overflow handling — with service levels written into the engagement. Multilingual coverage and 24/7 scheduling mean the desk never closes, and CSAT is reported to you in real time.

How the value works

Per-seat or per-interaction pricing with SLA guarantees. Clients typically cut support cost 40–60% versus in-house while answer times and satisfaction scores improve.

What you get

  • 24/7 inbound voice, live chat, and web ticket coverage
  • Service levels written into the engagement
  • Multilingual agents trained on your product
  • Real-time CSAT and queue dashboards
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Quality Assurance

Every Arvato campaign ships with a QA layer: 100% call recording, calibrated scorecards, TCPA and state-level compliance monitoring, and weekly calibration sessions with your stakeholders. We also build standalone QA programs for teams we don't operate — auditing your existing vendors and in-house floors so underperformance has nowhere to hide.

How the value works

QA ships free inside every Arvato campaign; standalone programs are priced per evaluation volume. Either way, the return is measured in avoided compliance exposure and recovered conversion.

What you get

  • 100% call recording with calibrated scorecards
  • TCPA and state-level compliance monitoring
  • Weekly calibration sessions with your stakeholders
  • Vendor and in-house floor audits on demand
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Transcription Services

From verification calls and enrollment recordings to focus groups and executive briefings, our transcription desk turns audio into clean, structured documentation with rapid turnaround. Insurance clients rely on us for verifiable records that stand up to carrier audits; marketing teams use us to mine thousands of hours of calls for insight.

How the value works

Priced per audio hour with volume tiers. Clients convert unstructured recordings into searchable, compliant documentation at a fraction of internal cost.

What you get

  • Verification, enrollment, and interview transcription
  • Audit-ready formatting for insurance carriers
  • Rapid turnaround with accuracy guarantees
  • Bulk call-mining projects for marketing insight
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Truck Dispatching

We run full-service dispatch for carriers and owner-operators: sourcing loads on the boards, negotiating rates with brokers, and planning routes that keep deadhead miles down. Your dispatcher works your lanes and your equipment as a dedicated desk, handling rate confirmations, BOLs, and carrier packets so drivers stay focused on driving. Coverage runs around the clock, which means a truck is never sitting idle waiting on a next load.

How the value works

Priced as a flat weekly fee per truck or a percentage of gross, so dispatch only earns when your trucks do. Owner-operators get a full back office without hiring one, and fleets add capacity without adding payroll.

What you get

  • Dedicated dispatchers assigned to your lanes and equipment
  • Load sourcing and broker rate negotiation on your behalf
  • Route planning that cuts deadhead and idle days
  • Rate confirmations, BOLs, and carrier packets handled
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Why Arvato

Why Choose Arvato

01

We own the operation

No brokered seats, no subcontracted floors. Every agent on your campaign is recruited, trained, and managed by Arvato — accountability never leaves the building.

02

Leadership on the floor

A century of combined contact-center experience, and executives who still walk production daily. Escalations reach decision-makers in minutes, not ticket queues.

03

Multi-location scale

Hundreds of seats across multiple delivery centers give your campaign redundancy, time-zone coverage, and room to grow without re-platforming.

04

Flexible engagement models

Per-seat, per-outcome, or performance-blended pricing. Start with a pilot pod, prove the math, then scale — no long lock-ins required to get our best work.

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Ready to Get Started?

Tell us the function you want off your plate — sales, service, QA, or transcription — and we'll show you the operation we'd run, the team behind it, and the numbers it delivers.

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